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Tell us what you need and which apartment or dates it concerns, and the London team will reply by email.

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Get in touch

email

Email Us

enquiries@arkproperties.co.uk

The London team answers email directly.

location_on

Registered office

124 City Road
London, EC1V 2NX

This is our registered address for correspondence, not a visitor centre. Apartment addresses are sent with your booking confirmation.

schedule

Support Hours

Monday to Friday 8am to 5pm
Saturday 9am to 1pm

help_outline

Emergency Support

For urgent issues during your stay, please email with "URGENT" in the subject line.

Frequently Asked Questions

help How do I check in?

We provide self check-in with keyless entry. Detailed instructions and access codes are sent via email 24 hours before your arrival.

help What time is check-in/check-out?

Standard check-in is 3:00 PM and check-out is 11:00 AM. Early check-in or late check-out may be available upon request.

help Can I modify my booking?

Yes, modifications are subject to availability.

help What's included in the stay?

All stays include WiFi, fully equipped kitchen, linens, towels, toiletries, and cleaning before arrival.

help Is parking available?

Parking availability varies by property. Check the property listing or contact us for specific parking information.

help What's the cancellation policy?

Cancellation policies vary by property. Please check your booking confirmation for specific terms.

Ready when you are

If your question was about dates or prices, the booking site shows live availability for all four apartments.

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